I thought a queue was good - surely it means I’m busy?
Your customers - well informed
Being busy is great - but what about when business is quiet and you have staff in that are without work?
Wouldn’t it be better if the custom was more steady without so many peaks and troughs - staff rota’s could be better predicted and the workload better managed.
Customers could feel like they are getting better looked after rather than rushed through with everyone constantly watching the clock.
And your business can benefit from the extra custom spending less time being open with empty chairs.
How long before your competitors take advantage of the new technology before you do?